📦 1. Return Eligibility
Items must be requested for return within 30 days of delivery.
Products must be unused, in original condition, and with original packaging.
Items showing signs of damage, wear, or misuse may not be eligible for return.

📩 2. Return Request Process
Contact customer support before sending any return.
Provide order details and reason for return.
Once approved, return instructions will be provided within 1–2 business days.

⏳ 3. Processing Time
Returned items are typically inspected within 3–5 business days after arrival.
Approved refunds are processed within 5–10 business days depending on the payment method.

💳 4. Refund Method
Refunds are issued to the original payment method only.
Shipping fees (if any) are non-refundable unless the return is due to our error.

🚫 5. Non-Returnable Situations
Items returned after the 30-day window
Items not in original condition
Items returned without prior approval

📍 6. Return Address

Hammer Ice LLC
1712 Blue Ridge Dr
Pomona, CA 91766
United States

📩 7. Contact Support

Hammer Ice LLC

Email: jing@hammericellc.com

Phone: +1 (424) 389-1737