🧭 1. How can I place an order?
Select your desired items
Add them to the cart
Proceed to checkout and complete payment
You will receive a confirmation email after the order is placed

⏳ 2. How long does shipping take?
Orders are processed within 1–3 business days
Delivery typically takes 5–10 business days within the United States
Delivery time may vary depending on location and carrier conditions

📦 3. Can I change or cancel my order?
Orders can only be modified or canceled before shipping
Once shipped, changes or cancellations are no longer possible
Please contact support as soon as possible for assistance

🔄 4. What is the return policy?
Returns are accepted within 30 days of delivery
Items must be unused and in original condition
Approved returns are processed within 5–10 business days after inspection

💳 5. When will I receive my refund?
Refunds are issued after the returned item is inspected
Processing usually takes 5–10 business days
Refunds are returned to the original payment method

📍 6. Do you ship internationally?

No. Shipping is currently limited to the United States only

📦 7. What if my package is delayed?
Delays may occur due to weather, carrier issues, or peak seasons
Tracking updates will be provided when available
If significantly delayed, please contact support

📩 8. Contact Support

Hammer Ice LLC

Email: jing@hammericellc.com

Phone: +1 (424) 389-1737